ManageEngine ITIL Solutions - IT Help Desk Software with IT Asset Management and Facilities Management

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Help Desk Management with ManageEngine

Simple and Effective Help desk management for everyone

Manage all your trouble tickets
Track all your IT Assets, Non IT Assets and other asset components
Out of the box ITIL Ready Service Desk with Incident, Problem, Change Management and CMDB
Empower customers with integrated Knowledge base and solutions
Review and improve through comprehensive reporting

Overview

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Help Desk Management with ManageEngine

Businesses of the world depend on three major factors – customers, employees and their infrastructure. The profits of the business rely on managing them proactively and efficiently. The different Help Desk solutions of ManageEngine provide the best capabilities to manage them in a perfect unison.

The different Help Desk Management Solutions from ManageEngine are

ManageEngine ServiceDesk Plus – ITIL Ready Help Desk
ManageEngine ServiceDesk Plus MSP – The Complete Help Desk for MSPs
ManageEngine SupportCenter Plus – Customer Help Desk Software for everyone
ManageEngine FacilitiesDesk – Integrated Facilities Management Software

Trusted by				Customer Speaks
				"ServiceDesk Plus far better than Track-IT or even Remedy" We evaluated ServiceDesk Plus along with several other help desk vendors. ServiceDesk Plus far better than Track-IT or even Remedy." - Guy Evans, Trim Masters.

ManageEngine ServiceDesk Plus - ITIL Ready Help Desk

ManageEngine ServiceDesk Plus is a web-based ITIL Ready Help Desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus is an out of the box ITIL ready Service Desk with Incident, Problem, Change Management and CMDB. ServiceDesk Plus has taken the proficiency of the service desk to the next level through its innovative mobile client, which will enable the users to manage their service desk tickets on the go in their iPhones and other major mobile platforms.

ServiceDesk Plus is used by 10,000 customers across industry segments in more than 118 Countries around the world. Truly, a help desk the world loves.

ManageEngine ServiceDesk Plus MSP – The Complete Help Desk for MSPs

ManageEngine ServiceDesk Plus MSP is an integrated Help Desk tool with Asset Management, which will help the Managed Service Providers to service and support their customers effectively. It is packed with robust trouble ticketing and comprehensive Account management in addition to the integrated asset management to manage a MSP’s customers and their assets.

ServiceDesk Plus MSP also includes a customizable self-service portal and integrated knowledge base to improve user experience.

ManageEngine SupportCenter Plus – Customer Help Desk Software for everyone

ManageEngine SupportCenter Plus is a comprehensive customer help desk software for any one and everyone to support their customers. From a bakery shop to big corporate houses, SupportCenter Plus is presently used to service the customers across the world and it can be customized according to the needs of any business. It is the smartest way to support, communicate and retain the customers.

SupportCenter Plus encompasses multi-channel communication support including email, phone, forums and Twitter, computer telephony integration with Asterisk, multi-tenancy capabilities, completely customizable self-service portal integrated with Knowledge Base, extensive reporting and Remote control to provide a wholesome experience to the customers

ManageEngine FacilitiesDesk – Integrated Facilities Management Software

With ManageEngine FacilitiesDesk you can take control of your asset and facility operations-in one easy-to-use web-based facilities management software. Starting with a simple call logging reactive help desk you have a comprehensive Facilities based product that can be utilized to its full capacity in other key areas such as CMMS with planned and preventive maintenance, asset tracking, CAFM - property management, room booking, space management, vendor management and many more.